What should I do if I have an issue with my order?

We strive for 100% customer satisfaction. If you are unsatisfied or have any issues with your order, please reach out to our customer service team. You can reach us at info@neanaturals.com with any questions or concerns, we will be happy to assist you.

Can I order products outside of the U.S.?

This website does not accept international orders currently. Please contact us at info@neanaturals.com.

Are your products tested on animals?

None of our ingredients or products are tested on animals.

Are your products vegan?

We define vegan as products that do not contain ingredients sourced from animals. Our products are vegan with the exception of the following: Healing Lip Balm (beeswax).

Do your products contain nuts?

We do have products that contain nut oils. If a product contains nut oil it is listed in the ingredients under the product listing.

Are your products formulated with Parabens or Sodium Lauryl Sulfates?

No. Nea Naturals products are formulated without parabens and sodium lauryl sulfates.

Are your products available for wholesale?

Yes, for more information please contact our Owner, Jill Vozza at jill@neanaturals.com.

Who do I contact for press inquiries?

Please contact our Marketing Manager at info@neanaturals.com.

I never received my package, what should I do?

If your order never arrived, contact us at info@neanaturals.com within 30 days of placing your order and we will help you track it down.